Your Guide to the Platform
Everything you need to know about Clovers, tickets, levels, and more.
Account & Sign-Up
Creating an Account
Register in two quick steps: first enter your name, email, password, and phone number; then fill in your demographic details (gender, location, birthday, languages, and interests). You must also read and accept the Terms & Conditions before completing sign-up.
Email Verification
After registering, you'll receive a verification email. You must click the link in that email before your account is fully activated. Check your spam folder if it doesn't arrive within a few minutes.
Forgot Your Password?
If you forget your password, click "Forgot password?" on the login page. Enter your registered email address and you'll receive a secure password reset link. The link expires in 1 hour.
→ Go to Forgot PasswordEmail Notifications
During sign-up you can opt in to receive promotional emails and newsletters. Regardless of this preference, you will always receive important transactional emails such as ticket confirmations, waitlist promotions, and password resets. You can update your notification preference at any time from your Profile.
Clovers
What are Clovers?
Clovers are the platform's virtual currency. You earn them passively and by being an active member. They're used to purchase tickets directly for popular events — spend Clovers and your ticket is issued instantly, no waiting for a ballot draw.
How to Earn Clovers
Welcome Bonus
Get 250 Clovers when you sign up
Weekly Income
Earn 10+ Clovers every week (higher levels earn more)
Interest
Your balance earns weekly interest — save more, earn more
Attend Events
Check in to events to earn 10 Clovers
Spending Clovers
When registering for a popular event, you can spend Clovers to buy tickets directly. Your ticket is issued instantly — no ballot, no waiting. The cost varies per event and is set by the event organizer. Clovers are also spent in the Store to purchase real items.
Transfers
You can send Clovers to other members. Transfers include a tax (base rate: 50%) that decreases at higher levels — Diamond and Legendary members pay no tax at all. Bronze members cannot transfer Clovers. See the level table below for exact rates.
Tickets & Registration
Two Ways to Register
⚡ Buy with Clovers
- • Costs Clovers (amount varies per event)
- • Ticket issued instantly — guaranteed
- • Limited purchase slots available
- • Choose your preferred seats (if the event has assigned seating)
- • Best for events you really want to attend
🎲 Ballot Registration
- • Free — no Clovers needed
- • Enter a random draw for remaining slots
- • Results announced after registration closes
- • If selected, confirm to receive your ticket
Seat Selection
For events with assigned seating, coin-purchase registrants can choose their preferred seats from an interactive map before completing their purchase. Seats are colour-coded:
- • White / available — can be selected
- • Amber / premium — reserved for priority purchasers first
- • Grey — already taken or disabled
Age-Restricted Events
Some events require a minimum age to register. To register for these events, your Date of Birth must be saved in your profile. If you haven't set it yet, go to your Profile and add your birthday before trying to register.
Waitlist
When all slots for an event are filled, you may be able to join the waitlist. If another attendee cancels their ticket, the next person on the waitlist is automatically promoted and notified — you'll receive a notification and email giving you a limited time to confirm.
After the Ballot Draw
If you're selected in the ballot, you'll receive a notification and have a limited time to confirmyour attendance. If you don't confirm in time, your spot goes to the next person in line.
Check-In
On the day of the event, you'll need to check in to mark your attendance. There are two ways:
📱 Self Check-In QR
Scan the event's QR code from your phone. Available during a set time window before and after the event starts.
🎫 Admin QR Scanner
Show your ticket QR code at the door for an admin to scan.
Multi-Timeslot Events
Some events offer multiple timeslots (e.g. morning and evening sessions). Each timeslot has its own capacity, pricing, and check-in window. You can register for one or more timeslots of the same event.
Assigned Seating
For venue events with assigned seating, seats are automatically assigned when your ticket is issued. The system tries to keep multi-ticket groups on the same row.
- • Your seat number appears on your ticket (e.g. "Seat D7")
- • Some seats may be marked as premium — these are assigned to priority ticket holders first
- • View the interactive seat map on the event page to see availability
No-Show Penalties
If you receive a ticket and don't show up to the event, you may be marked as a no-show. This carries penalties to ensure tickets go to people who actually attend.
No-Show Consequences
- • 1000 XP deducted — this can lower your level and rank
- • Up to 80% of your balance deducted (max 800 Clovers)
- • For multi-timeslot events, the penalty applies once per event, not per timeslot
Levels & Experience
How Levels Work
Your level is determined by your Experience Points (XP). You earn XP passively every day and by attending events. When you accumulate enough XP, your level increases automatically. Higher levels unlock better interest rates, lower transfer taxes, and higher weekly income.
Daily XP
Earn 10 XP every day just for being a member (awarded weekly as 70 XP).
⚠️ No-Show Penalty
If you're marked as a no-show, you lose 1000 XP — and your level can go down. You also lose 80% of your balance (up to 800 Clovers). Show up to protect your rank!
Level Table
| Level | XP Required | Interest Rate | Transfer Tax | Can Transfer |
|---|---|---|---|---|
| Bronze | 0 XP | 0.5% | 10% | No |
| Silver | 1,068 XP | 1.0% | 8% | No |
| Gold | 4,626 XP | 1.5% | 50% | Yes |
| Emerald | 11,292 XP | 2.0% | 40% | Yes |
| Ruby | 21,755 XP | 2.5% | 30% | Yes |
| Sapphire | 36,753 XP | 3.0% | 20% | Yes |
| Amethyst | 57,064 XP | 4.0% | 10% | Yes |
| Obsidian | 83,497 XP | 5.0% | 5% | Yes |
| Diamond | 116,887 XP | 6.0% | 0% | Yes |
| Legendary | 158,098 XP | 7.0% | 0% | Yes |
Level Changes
Levels are re-evaluated whenever you gain or lose XP. Level-ups happen automatically, and you'll receive a notification. No-shows can cause your XP to drop below a level threshold, resulting in a demotion. Keep attending events to maintain and grow your rank!
Rules & Penalties
No-Show Penalty
If you confirm your tickets but don't show upto the event, you'll face two penalties:
💰 Clovers Penalty
80% of your balance (max 800 Clovers)
⬇️ XP Penalty
1000 XP deducted — your level can drop
This ensures fair access for members who genuinely want to attend.
Confirmation Deadlines
When you win a ballot, you must confirm within the given deadline (usually 24-48 hours). If you miss the deadline, your registration is marked as expired and the slot is given to the next person in line. Expired registrations do not incur a penalty.
Waitlist Promotions
If you are promoted from the waitlist to a selected spot, you'll receive both a notification and an email. You must confirm within the event's confirmation deadline. Missing this deadline does not carry a penalty.
Fair Play
Each member can register for a limited number of tickets per event (usually 2). This ensures that everyone gets a fair chance. Creating multiple accounts to game the system is not allowed and may result in account suspension.
Store
The Store is where you can spend your Clovers on real items and rewards. Items are listed by admins and range from merchandise to digital perks.
How Purchases Work
- Browse items in the store and pick one you like.
- Choose your receiving method: pickup, delivery, or digital.
- Confirm your purchase — Clovers are deducted instantly.
- The seller will fulfill your order (you can track status in My Orders).
Surveys
Earn Rewards for Feedback
From time to time, the organizers may publish surveys to gather your feedback. Completing a survey can earn you Clovers and XP as a thank-you for your time.
Surveys may be standalone or linked to specific events. Event-linked surveys may only be available to ticket holders of that event.
Where to Find Surveys
- Dashboard — pending surveys appear as blue cards at the top of your dashboard
- Event pages — after an event ends, a linked survey prompt will appear on the event page
- Notifications — you'll receive a notification when a survey is available for you
Question Types
Surveys include a variety of question types: star ratings (1-5), free text, single choice, and multiple choice. Some questions may only appear based on your answers to previous questions (conditional logic).
Note: You can only submit one response per survey. Once submitted, your answers cannot be changed.
Please note: All values shown on this page (Clovers amounts, interest rates, tax rates, penalties, level-up requirements) are pulled directly from current platform settings and reflect real-time configuration. These policies are subject to change at any time without prior notice. The platform operator may adjust economic parameters, modify level requirements, or update rules to maintain a fair and balanced system. For the most up-to-date information, please refer back to this page periodically.
Ready to get started?